Frequently Asked Questions
How do Demon Supply x Ghost Tattoo Co preorders work?
At Demon Supply x Ghost Tattoo Co, we are always pushing innovation forward and looking to improve our existing products and bring new ones to your toolkit! All preorder dates on product listings are approximate and subject to change based on preorder numbers and distributor timelines. We always do our best to stick to the timelines listed, but we ask that you please be flexible for expected shifts in the preorder shipping schedule. Please subscribe to our mailing list so that we can provide you with updates on preorder shipping!
Where are Demon Supply x Ghost Tattoo Co products available outside the US?
Demon Supply x Ghost Tattoo Co products outside the US are currently only available to UK customers, throughStarr Tattoo & Piercing Supplies.
Where can I find assembly instructions for Demon Supply x Ghost Tattoo products?
All assembly instructions can be found on our YouTube channel. (https://www.youtube.com/@GhostTattooCo).If you have any specific assembly questions, please send us an email athello@ghosttattooco.com!
How long does it take to ship products?
All of our products (excluding preorders) now ship within 1-2 business days as we are currently experiencing a high volume of ordering.
What if I receive malfunctioning or broken equipment from Demon Supply x Ghost Tattoo Co?
If you receive your Ghost Tray or Ghost Arm and it is not working properly, please send us an email athello@ghosttattooco.com. We will first assess the issue with you, and if it is determined that it cannot be used properly, we will send you a return label and will ship you a new Ghost Tray/Arm.
What if my Demon Supply x Ghost Tattoo equipment needs repairs?
We always approach each repair on a case by case basis. We will schedule a video call with you and try to assess the problem and fix the issue on the spot.
If we determine that it can't be fixed, we will ship you a new item and send you a return label and box to ship the broken item back.
What forms of payments do you take?
We accept all major credit/debit cards through our processing system.
